Refund and Return Policy

Say goodbye to ownership troubles and hello to convenient IT rentals. Get premium laptops, desktops, servers, and more, on your terms. And if things don’t go as planned? Our Return & Refund Policy ensures a smooth experience.

i)Equipment Inspection Period

We want you to be fully satisfied with your rental:

Check Within 48 Hours: Inspect the equipment after delivery.
Ensure Functionality: Confirm that everything works as expected.
Compatibility Matters: Test it with your systems.
Performance Testing: Use it in real conditions to make sure it meets your needs.

If something isn’t right, let us know within this window. Our team will replace or fix any issues quickly.

ii)Service Satisfaction Guarantee

We don’t just rent out equipment, we ensure top-notch service:

Reliable Performance: The equipment should work as promised in your agreement.
Quick Response: Any service disruptions will be addressed promptly.
Issue Resolution: We fix problems properly, not just temporarily.
Service Credits: If we fail to meet service commitments, compensation options may apply.

Your feedback helps us improve, so we always welcome it.

iii)Early Termination & Flexibility

Business needs change, and we get that:

Cancel Anytime: Just provide the required notice.
Prorated Refunds: Pay for the time you’ve used.
Upgrade Instead?: Need better specs? We can swap your rental.
Need Less?: Downgrade your plan if your needs have changed.

We work with you to find the best solution.

iv)Security Deposit Returns

We keep it fair and simple:

Refund Process: Deposits are returned after verifying equipment condition.
Wear & Tear? No Problem: Normal business use is expected.
Damage Review: We transparently assess any damages.
Quick Refunds: Eligible refunds are processed in 7-10 business days.

We believe in complete transparency, so no uncertainties.

v)Preventive Maintenance Benefits

Prevention is better than cure:

Scheduled Maintenance: Regular servicing is included in rentals.
Service Credits: If we miss maintenance, you may be eligible for compensation.
Clear Documentation: Records of all maintenance activities are maintained.

This ensures your equipment runs smoothly with minimal downtime.

vi) Commitment to Resolution

If issues arise, we’re here to resolve them:

Dedicated Support: Our team works to resolve problems quickly.
Escalation Process: If needed, concerns can be taken up with management.
Fair Dispute Handling: Mediation options are available.

At Subham Computech, your satisfaction is our priority. Rent high-quality IT equipment, without the stress of ownership.

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